Frequently Asked Questions
Everything you need to know about your mountain bike components and orders.
How long does shipping take for my bike parts?
Orders are typically processed within 24 hours. Standard shipping across North America usually takes 3-7 business days, depending on your location.
Are the products on your site brand new?
Yes, all components sold on TBS Bike Parts are 100% brand new and authentic, sourced directly from leading manufacturers in the cycling industry.
What is your return policy for components?
We offer a 30-day return policy on all unused and uninstalled parts in their original packaging. Please contact our support team to initiate a return authorization.
Do you offer international shipping?
Currently, we focus on providing the best possible rates and service to customers within Canada and the United States.
How can I track my order?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.